Politique de remboursement

Returns & Refunds

Last updated: October 31, 2026

Our 30-day return policy

You may request a return within 30 calendar days after receiving your order. For a change-of-mind return under this voluntary policy, items must be unworn, unused, complete and in their original condition, with any original packaging and proof of purchase. Please handle jewelry carefully while deciding whether to keep it.

How to request a return

Email emilyparker2906@hotmail.com with your order number and the items you wish to return. We will provide instructions and the correct return address by email. Please contact us before sending a parcel so it reaches the right location. This process does not make a statutory withdrawal conditional on our approval.

Return shipping and fees

For a change of mind, the customer pays the direct return shipping cost. We do not charge a restocking fee. Use secure packaging and keep proof of postage; a tracked service is recommended. For an item that is faulty, damaged on arrival or incorrectly supplied, MossMineral covers the necessary return shipping cost. Contact us first so we can arrange an appropriate solution.

Refunds

We will notify you after assessing a returned item. Approved voluntary returns are refunded to the original payment method within 10 business days of receipt and assessment. Your bank or payment provider may need additional time to display the credit. For voluntary change-of-mind returns, original outbound shipping is not refunded unless required by law. Statutory refund deadlines and reimbursement of standard outbound delivery charges take priority wherever they apply.

Exchanges and cancellations

For an exchange, contact us to arrange a return and a new order, subject to availability. To request cancellation before dispatch, email us promptly; if the order has already shipped, the return procedure applies. This does not limit legal cancellation rights.

Faulty, damaged or incorrect items

Please contact us with your order number and a description of the problem. Photos of the item and packaging help us investigate but do not replace your legal rights. We will arrange the appropriate repair, replacement or refund as required by applicable law. No blanket exclusion applies to earrings or sale items under this policy.

Mandatory consumer rights

This 30-day policy is additional to your statutory rights. Where EU or other applicable withdrawal rights apply, you may notify us of withdrawal within the statutory period, including the usual 14-day period after delivery for eligible online purchases, without giving a reason. You can notify us by a clear email or through our contact form. Mandatory legal guarantees and remedies for defective goods remain unaffected. Any longer or more protective legal period applies.