Choosing your jewelry
Where can I find materials, dimensions and available options?
Please read the description and available options on the individual product page. Details vary between pieces. If you need a measurement or material detail before ordering, contact us with the product name.
How should I care for my jewelry?
Visit our Jewelry Care guide for gentle handling, cleaning and storage advice. Follow any instructions supplied with your particular piece.
Orders and support
How do I ask about an existing order?
Use our Contact page and include your order number and the email address used at checkout. Please never send full payment card details.
Can I change an order or delivery address?
Contact us as soon as possible with your order number and the change you need. We will check the order status; changes depend on whether processing or shipment has already taken place.
What if my item arrives damaged or differs from my order?
Contact us with your order number, a description of the issue and photographs of the item and packaging. Keep the packaging while your request is reviewed. This guidance does not limit any rights you may have under applicable consumer law.
Where can I find delivery and return information?
Review the policies linked in the store and the delivery options shown at checkout before placing an order. If a detail you need is not available, please contact us before purchasing.
About MossMineral
Discover the inspiration behind the collection on our About MossMineral page, or explore earrings, necklaces and brooches.